1. How will my order be delivered?
Most items will be delivered UPS Ground.
2. How long will it take to receive my order?
Depense on where you live and if the item is in stock, we will ship our orders within 3 to 4 buisness days.
4. What kind of warranty do your products have?
2 year warranty on all hand tools
Reconditioned Proxxon Powertools come with a 30 day on arrival warranty
New Proxxon Power tools come with the 2 year Proxxon residential usage warranty (please call Proxxon at 828-326-0326 for more details)
5. Do you sell parts for your items? How do I order them?
We do sell parts for our items
6. How long will it take for my internet order to process?
It will take 3 to 4 business days for an order placed over the internet to process.
7. I have an item that has a lifetime warranty, how do I get it replaced?
Please email sales@jakobstools.com and our Customer Service department will help you.
8. When I enter my credit card number over the internet, is it a secured area?
Yes, it is a secured area, we use Paypal for our check out procedure
9. Do I need to pay Sales Tax?
You have to pay a 8% Sales Tax on all orders placed within North Carolina
10. Do you ship outside the USA?
Yes, JakobsTools ships to customers all over the world every day. Please email us at sales@jakobstools.com for a quote